Refund & Cancellation Policy

We want you to be completely satisfied with WeekdayApp. This policy explains how cancellations and refunds work.

Last updated: 8 October 2026

Quick Summary

14-day free trial — no payment required

Cancel your subscription at any time

No refunds — cancellation stops future billing

Access continues until the end of your paid period

Free Trial

All new accounts start with a 14-day free trial with full access to features. No credit card or payment information is required to start your trial.

Trial lasts 14 days from the date of account creation

No payment is collected during the trial period

If you choose not to subscribe, your account simply reverts to the free tier — no charge

Subscription & Billing

WeekdayApp offers per-user subscription plans billed either monthly or annually. All prices are in South African Rand (ZAR) and include VAT where applicable. You must manually subscribe after your trial — there is no automatic billing.

Subscriptions are billed in advance at the start of each billing cycle

Annual plans are billed once per year at a discounted rate (15% saving)

All payments are processed securely via Paystack

Cancellation Policy

You may cancel your subscription at any time. Here's what happens when you cancel:

How to Cancel

Navigate to Settings → Subscription in your WeekdayApp dashboard and click "Cancel Subscription". Alternatively, email us at support@theweekdayapp.com.

Access After Cancellation

Your subscription remains active until the end of your current billing period. You will not be charged again. After the billing period ends, your account reverts to the free tier with view-only access.

Data Retention

Your data is retained for 30 days after cancellation. During this period, you can reactivate your subscription and regain full access. You may also export your data at any time before or during this period.

Refund Policy

Subscriptions are billed monthly (or annually). Cancellation stops future billing, and access remains active until the end of the current billing period. No refunds are provided for partial billing periods.

Exceptions — Refund May Be Issued

You were charged after cancelling your subscription (billing error)

You were double-charged or charged an incorrect amount

The service experienced a significant outage that prevented use for an extended period

If you believe you are entitled to a refund, please email support@theweekdayapp.com with your account email, the date of the charge, and the reason for your request. We will review and respond within 2 business days. Approved refunds are processed within 5–10 business days to your original payment method.

Annual Subscriptions

For annual (yearly) subscriptions:

Billed once per year in advance at a discounted rate

If you cancel mid-year, you retain access until the end of the paid period

No partial refunds are provided for unused portions of annual plans

Dispute Resolution

If you are unhappy with our service or wish to raise a dispute, we follow a clear resolution process:

Step 1: Contact Support

Reach out to us at support@theweekdayapp.com with a description of your concern. We aim to resolve all issues informally and promptly within 5 business days.

Step 2: Escalation

If the matter is not resolved to your satisfaction, you may escalate it to our management team by emailing support@theweekdayapp.com with "Escalation" in the subject line. We will respond within 10 business days.

Step 3: External Resolution

If we are unable to resolve the dispute, you may refer the matter to the relevant consumer protection body or pursue resolution through binding arbitration in accordance with South African law, as outlined in our Terms of Service.

Consumer Protection

WeekdayApp complies with the South African Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA). Under these laws, you have the right to:

Cancel your month-to-month subscription at any time, directly from your dashboard

Receive services that meet the quality and performance standards advertised

Be notified of any material changes to pricing or terms

Lodge a complaint with the National Consumer Commission

Need Help?

If you have questions about cancellations or billing, please contact us:

support@theweekdayapp.com Visit Help Centre